Connect with Our Team
Headquarters
Building 2, Walker Creek Office Park
90 Florence Ribeiro Avenue
Brooklyn, Pretoria, 0181
Inbound Clearing Lines
+27 12 880 5640
Mon – Fri, 08:00 – 17:00 SAST
Electronic Communications
info@novelmed.co.za
SLA Response Window: ≤ 24 Hours
Onboarding Framework & Communication SLAs
• Email Inquiries: Formally triaged and assigned to a specific account manager within 1 business day.
• Telephonic Intake: Answered directly by local operations experts during active business hours.
• Discovery Protocol: Initial practice analysis consultations completed within a 15-30 minute window.
• Post-Call Transparency: Comprehensive, structured operational integration briefs sent after every interaction.