Services
We offer six core services for healthcare providers who treat Injury on Duty patients. Each one is designed to take admin off your team and get your practice paid faster.
NovelSwitch: Digital IOD Switching
NovelSwitch is our digital platform designed specifically for submitting and tracking IOD claims. You upload claim information once, and it moves directly through to CompEasy, RMA, or FEM with all mandatory documentation pre-attached. Everything is logged, time-stamped, and visible to you in real time.
What’s included
Accelerated Reimbursements
The Compensation Fund operates on its own timeline, but we strictly control the entry gate. Clean submissions optimize cash flow because they prevent queries from stopping execution. We ensure every file departs fully optimized with correct coding structures and attachments.
What’s included
Dedicated Admin Support
Your front desk team should be focused on patient care, not phone queues. Our dedicated processing specialists manage the entire lifecycle from capturing early incident metrics to confirming clear settlement drops in your account.
What’s included
IOD Training & Compliance
Most submission friction starts long before files reach us. Missing signatures, incomplete incident logs, or mismatched profiles. We train your staff directly on COID dynamics, CompEasy frameworks, and RMA processes to ensure upstream data collection remains flawless.
What’s included
Reporting & Reconciliation
Eliminate missing ledger tracking. Every active clinic receives a brief weekly pipeline snapshot alongside an exhaustive monthly ledger reconciliation. Track clear claims, pending items, values, and outstanding balances effortlessly.
What’s included
Support & Consultation
When specialized medical claims stall out internally, expert escalation is mandatory. We actively troubleshoot coding disputes, systemic registration roadblocks, and historic payment backlogs to recover stalled capital.
What’s included
How we charge
Transparent operational models built around clear value metrics.
01 / Onboarding
A simple, once-off onboarding configuration layout to integrate your practice. Covers registration verifications, staff orientation, documentation mappings, and backlog imports.
02 / Recovery Fee
A flat percentage scaled only against successfully recovered capital. You pay explicitly when cash lands inside your ledger. Structured upfront based directly on size metrics.
03 / Continuous Care
Fully inclusive across all active client accounts. Zero hidden monthly bills or ticketing line items tracking baseline system optimization support or standard staff updates.
To build an itemized volume review for your specific practitioner environment, request a custom configuration overview from our underwriting team.
Request Custom Proposal