Frequently Asked Questions
Answers to common questions about Novelmed, NovelSwitch and our IOD referral, submission and reporting services.
How do I refer an employee for an IOD assessment?
HealthCare Providers can use our quick referral form to submit the minimum necessary information (employer contact, patient initials, date of incident and a brief summary). Start here: Refer a HealthCare Provider. We confirm referrals within 24 hours and schedule assessments within 48–72 hours depending on availability.
What information should I include in a referral?
To protect employee privacy and comply with POPIA, please provide only the necessary details: employer contact details, company, patient initials (not full name), date of incident and a short summary. If medical details are required, these should be provided by authorised clinicians.
How does Novelmed protect personal and medical data?
We follow POPIA-aligned practices: encryption in transit and at rest, role-based access controls, audit logs and documented retention policies. See our placeholder Privacy & POPIA notice for details: Privacy & POPIA.
What is NovelSwitch and how can it help my organisation?
NovelSwitch is our claims management platform that streamlines IOD submissions, bulk uploads, real-time status tracking and reporting. It supports CSV bulk upload and integrates with APIs, email, SMS and WhatsApp. Learn more on the NovelSwitch page: NovelSwitch.
Can I upload many claims at once?
Yes — NovelSwitch supports bulk CSV uploads using our template. Bulk uploads are ideal for large employers or brokers. Contact support for templates and onboarding assistance.
How do doctors join the Novelmed network?
Doctors can join our network to simplify IOD submissions and accelerate approvals. Visit the For Doctors page for benefits and an onboarding checklist: For Doctors.
What reporting is available?
NovelSwitch provides exportable CSV and PDF reports for audits, management and Compensation Fund reconciliation. Dashboards show real-time statuses and notifications.
How do I book a live demo?
To book a live demo tailored to your organisation, use the NovelSwitch page contact CTA or reach out via Contact. We’ll walk through uploads, dashboards and reporting.
Who do I contact about privacy or POPIA concerns?
Contact our Data Protection Officer at privacy@example.com for POPIA queries, data access requests or to lodge complaints.
Is Novelmed a healthcare provider?
Novelmed facilitates referrals, claim submissions and administrative workflows. Clinical assessments and medical treatment are provided by qualified clinicians in our network.